Que Technology Group, Inc., is seeking an ICAM Systems Engineer to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems.
Responsibilities include, but are not limited to:
- Monitor ICAM systems and providing Tier 1 & Tier 2 support.
- Support customers who are integrating with Enterprise and IC Attribute and Authorization services.
- Assist end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services.
- Use JIRA for ticket management and provide support via email, chat, and phone.
Required Qualifications:
- Seven years’ experience as a Systems Engineer in programs and contracts of similar scope, type and complexity is required.
- Bachelor's degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
- DoD 8570 compliance with IAT Level I or higher is required, if COR determines that the position's activities include CWIP activities.
- Five years of additional SE experience may be substituted for a bachelor's degree.
Preferred Qualifications:
- Experience with or knowledge of:
- Online and telephone customer support
- Public Key Infrastructure (PKI)
- Attribute Based Access Control (ABAC)
- Entitlements Management
- LDAP directories
- SQL and basic database querying abilities
- RESTful services
- Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
- Linux operating systems
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Ability to:
- Analyze system applications and perform troubleshooting.
- Understand and communicate complex software systems.
- Modify Confluence pages and write technical documentation to support customers.
- Assist with educating/training customers on software capabilities.
- Assist with understanding and defining customer needs.
- Work independently on a rotating 24x7 shift
Security Clearance:
- Active TS/SCI with Polygraph.
BENEFITS:
- Competitive salary
- Company Medical/Dental/Vision plans – Company paid
- Short-term Disability, Long-term disability and Life Insurance – Company paid
- Business/ First Class travel upgrade for 7 hour or longer flights & company card will be provided for expenses
- Vacation / Personal days granted at 25 days per year
- Paid Federal Holidays – 11 days
- $5,000 Annual Professional Development Fund plus 40 paid hours if in class
- 401K with 6% company match; all contributions are immediately vested by Employee
- Employee will be paid a bonus of $10,000 per employee hired based on their referral
- Up to 3 paid Code Red days due to customer closure
Que Technology Group, Inc., is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.