*** Only candidates with current TS/SCI clearance will be considered ***
** We are unable to sponsor a clearance at this time ***
** A POLYGRAPH is required for this position **
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JOB DESCRIPTION:
- Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
REQUIRED SKILLS:
- Provide support for implementation, troubleshooting and maintenance of IT systems
- Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems
- Manage the daily activities of configuration and operation of IT systems
- Provide assistance to users in accessing and using IT systems
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
- Provide support for the escalation and communication of status to agency management and internal customers
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide in-depth experience in trouble-shooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the dispatch system and hardware problems and remains involved in the resolution process
- Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance
- Support the design of systems, mission architecture and associated hardware
- Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
- Analyze and resolve complex problems associated with server hardware, applications and software integration
EDUCATION:
- Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
- Bachelor’s degree in a technical discipline from an accredited college or university is required
- Five (5) years of additional SA experience may be substituted for a bachelor’s degree
** You must have TS/SCI Clearance for this position **
** A POLYGRAPH is required for this position **
BENEFITS:
- Competitive salary
- Employer-paid health care 100% (CareFirst – Medical, Dental, and Vision)
- 401k Safe Harbor Plan – 6% match – Immediately vested
- 25 days personal time off
- 11 Federal Holidays
- Up to 3 Employer Paid Code Red Days (due to weather, shutdown, etc.)
- $5,000 per year for Training/Personal Development
- Employer-paid Short-Term Disability/Long Term Disability/Life Insurance/AD&D
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.